Attachments

• Can I attach songs?
  

  Yes. You may attach any type of file (Word, Excel, Adobe/PDF, audio, etc).

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• How do I attach files?
  

  Under the "Team" menu, click on "Attachment List." Click the "New" button a the top. Select the file you want to upload, click "Browse". This will open the File Upload window. Locate the file you wish to upload and click "Open" Enter the required field(s): Song Title (optional) Enter the CCLI song number as this gives attribution to the artists songs you are using when CCLI asks you for the report. Once you are finished entering the information, click "Upload" at the bottom. NOTE: a message will appear while the file is uploading. Please be patient while the file is uploaded. Upload time is dependent on the size of the file and how fast your internet connection can upload.

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• Can I upload audio files?
  

  Yes. Due to the Worship-PlannerTM Attachment List being a storage facility for your information exactly like your own personal hard drive, Personal Usage rights apply. Here are the catches. First you must own the music from a CD or MP3 DIRECT source. Files from Itunes or Rhapsody type files ETC. as this file is a DRM (Digital Rights Management) File. To convert these files you must burn your purchased music on to CD and then convert this back into a MP3 file. The newly converted file may be uploaded and played by your team/church members.

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• Can I share my uploaded music files?
  

  Absolutely not! That's illegal, hence the Worship-Planner only allows you to listen to the music. No ability to download music is given. You have purchased the rights to own a copy of the music. You do not directly own the music. The ability to listen only after you have purchased is given to you by the music companies. The Worship-Planner allows you to listen to the music in preparation for your event. It is stored in your attachment list and also in your songbook. You can access this information at any time.

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• How much storage space is available for my "Attachment List" files?
  

  Presently, the space allowed is 50 MB. The average Word document (.doc file) is 20-30K and the average MP3 at 128kbps trans rate is 3.0-4.5 Mb.

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• Can I get more storage space?
  

  Yes. Although, currently the Worship-Planner only allocates each church account 50 MB for the "Attachment List" category. Please advise us if you run into a problem.

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• How many files may I have in my storage?
  

  You may have an unlimited number of files. Your only limitation is the total size of your attachment list (per church account).

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• Who's responsible for my storage?
  

  Worship-PlannerTM and 1Christian.Net Inc. are not responsible for upkeep or loss of material in the attachment list/storage system. We do not backup your files. The information you place in storage and its contents are your sole responsibility. 1Christian.net and its subsidiaries hold the account holder responsible to hold the rights or lack there of concerning the material placed in the storage filing system. 1Christian.net and its subsidiaries has no claim to the material in the storage.

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General

• What does it cost to use the site?
  

  There are three billing plans covering one to 5 teams. On the monthly-billing plan you pay $19.95 per month. On the semi-annual billing plan you pay $119.70 every six months. On the annual billing plan you pay $239.40 every year. (Why do we offer the semi-annual and annual billing plans? Because we have been asked for them. It costs your church the same amount to handle each transaction. Therefore, if you church only has one transaction a year, they save the cost of handling 11 transactions.) The plans listed above allow you to setup five different named worship teams of you own choosing. You can add more teams as needed. When you add your sixth team, eleventh team, etc., we will add $10 per month to your bill for each additional set of up to five teams based upon the frequency you chose above. As an example, on the Monthly plan fifteen teams would cost $39.95 per month, the standard plan of $19.95, and $10 for teams six through eleven plus $10 for teams twelve through fifteen .

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• How many people may use the account?
  

  Site billing is based upon teams not individuals. Each team may have a large number of instrumentalists, singers, an orchestra or even a choir.

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• With so many people using my account how safe is the information and can anyone change what I’ve done?
  

  There are three levels of security for each account, the Administrator level, Worship Team Leader level and Member level. The administrator is allowed to access all fields. No Leaders or Members will be able to access your direct account information. The Worship Team Leader can only access and edit his or her own team, songbook and events. A Member can only edit their personal information and ask for a replacement based on illness or unavailability. They can see all information pertaining to their team and the church. Members cannot update or change songbooks. Everyone has access to the videos and forums

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• Do you have such and such song and how do I get it?
  

  Everything we have is available on the site, so if it's not here, we don't have it yet. Be sure to do a search of the site. There are 4 searches and 3 different databases to look for what you need. Sometimes the song title may be different than what you know it as. We suggest doing a Song title search or Artist search first and then do a lyrics search for key phrases. Also there are multiple databases representing Chords/Tabs/ Lyrics, Lyric and Sheet Music. If you still can't find the song, you are more than welcome to figure it out and post it to the site. All the members will benefit from you doing this, just as you benefit from others posting their arrangements!

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• I’m not on a team and I am an administrator now what?
  

  As an administrator you nay edit, change or build any field on the site regardless of whether or not you are on a team.

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• How do I find a replacement?
  

  The “find replacement” feature in the Event Master Field allows you or any member to send out a replacement request for that event. An email is sent through the worship planner to possible replacements, requesting that they either accept or a decline the request. Once a request for a replacement is accepted, the Worship Planner will automatically update the position and person in the Event Master Field. If the person or persons decline, you will need to keep looking for your replacement.

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• What happens if a replacement is using an instrument or voice which is different from their primary instrument or voice?
  

  You can temporarily change anyone’s instrument or singing position for an event by clicking on the instrument for the member in question in the Event Master Field. A box will open and you can change the instrument or singing position.

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• Do I need to email the team after I “change” an event?
  

  The email team feature is for your convenience to alert your team members that you have made an event or updated an event. You will need to engage the Email team button to engage and launch your group email. Personal emails will be sent out automatically if a person has had a change in an event.

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• How do I add members?
  

  The administrators and Team Leader may add members. This can be done in the Team Contacts field.

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• How do I add teams?
  

  The administrators and Team Leader may add members. This can be done in the Team Contacts field.

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• When and how am I billed?
  

  You will be billed monthly, semi-annually, or annually on the same day of the month you signed up. This will continue until the account holder cancels service or until the account is canceled for lack of payment. When the service is canceled by the church administrator access to the site ends at 12:01 A.M on the next billing date. When the service is canceled for lack of payment, access ends immediately. Anyone may re-activate the account by submitting new billing information. This person automatically becomes the new administrator of the account.

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• What happens when I cancel a team? Do I loose everyone’s information?
  

  If you cancel a team you are not deleting the team members. Their information will be stored in the contacts list till you reassign them to a team.

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• How do I contact 1Christian.net?
  

  Have your Worship Leader or Account Administrator contact us via email or phone. Contact methods are available on the Contact Us page under the Help section.

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Sheet Music

• Does Scorch and the 1Christian.Net Worship Planner, Rockin With The Cross or1CN Sheet Music Store downloadable sheet music work on Mac?
  

  Yes

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• What is Sibelius? What is Scorch?
  

  Sibelius is the world's best-selling music notation software for Windows. It helps you write, play, scan, edit and print scores, and even publish them on the Internet. Scorch is the free software which lets you view, play, customize and print Sibelius scores on the Internet, all from within your favorite browser. (You don't need Sibelius yourself.) * Scorch makes scores interactive - play, turn pages, transpose, change instruments and print * Scores automatically download in moments * Realistic MIDI playback with expression, stereo and reverb * Works seamlessly within a web page

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• I've installed Scorch, but all I see is a box where the music should be.
  

  If you are having trouble with the scorch plug-in you can download the latest version here.

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• When viewing Sheet Music, I get the error message: "The score is corrupt or missing"
  

  This error message appears when you are using a very old version of Scorch to view a file saved from a newer version of Sibelius or Sibelius Internet Edition. Try upgrading to a newer version of Scorch.

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• How do I playback songs with Scorch?
  

  Scorch does not make use of OMS or FreeMIDI for playback purposes. To hear playback, your computer's internal sound card or Quicktime must be activated.

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• Can I save Scorch Files?
  

  Scorch downloads cannot be saved. Scorch cannot be used to create files in any format (other than temporary files created and required by your computer's operating system), including, without limitation, screen capture files, files generated from the Software's playback, graphics files and print files, for any purpose. The License Agreement that must be accepted to download this plug-in does not allow any form of copyright infringement.

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• Why do I lose transpositions I make in the piece when I move off the page?
  

  Transpositions will not persist past the page on which they were made. That is because a transposition takes place solely within the Scorch software and each Scorch file is read-only. Thus, no changes will ever remain after the Scorch file has been unloaded from the page. If you transpose a piece while first viewing it, then decide to buy it, then print it, when you come back to the piece of music to print it, you must redo your transposition.

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• Why can I only see the first page of the music?
  

  We show you the first page of any piece of music so that you can be assured that the piece you're buying is indeed the piece you want. However, all pages after the first require you to buy that piece and print it out. Once the piece has been purchased, all pages are viewable.

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• Can I Use Scorch with Linux?
  

  Unfortunately, no.

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• Will songs purchased be added to my Songbook in the 1CN Worship Planner™?
  

  Yes. Once a piece of music has been purchased, you will have that item saved into your individual Songbook under your Account ID number. If you are a member and not an Administrator only in the worship planner, you will need to get your music through the sheet music store.

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• What is SongBucks™?
  

  Similar to a PayPal™ experience, SongBucks™ is a quick easy, safe and convenient way to SAVE HUGE when purchasing sheet music. In fact it makes sheet music purchases the lowest costing on the web.

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• How Do I get SongBucks™?
  

  In the 1CN Worship Planner’s sheet music section, and you are the Administrator, you have the opportunity to purchase SongBucks™ in your account. Other wise you must purchase SongBucks™ in the sheet music store. Or just purchase the sheet music outright for a whole lot more.

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• Notes print as text characters / font problems
  

  Try changing your printer's font settings. For instance, in Windows try printing again but click Properties in the Print dialog box, then try changing options which affect font printing, such as Print fonts as graphics or Print TrueType as graphics (usually on the Font tab of the Properties dialog box).

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• Tried to print several copies but it didn't work.
  

  When buying a score you can't print more copies than you have paid for. To set the number of copies, find the score again, click Scorch's Print button, then on the Print dialog box change the Copies value. Then print.

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• Web page printed correctly but with no music or staves on it.
  

  To print, don't click Print at the top of your browser window, or Print in the File menu, or type Command-P or Ctrl+P - these will print the web page, not the score. Instead, find the score again and click the Print button on the Scorch 2 toolbar (immediately above the music).

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• The music doesn't fit on the paper or is cropped off
  

  Find the score again, click Scorch's Print button, then on the Print dialog box switch on the Fit to Paper option. (On Mac this is in the Sibelius area of the dialog box.) Then print.

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• Staff lines and note stems missing, uneven or have rounded ends.
  

  Find the score again, click Scorch's Print button, then on the Print dialog box change the Substitute Lines option. (On Mac this is in the Sibelius area of the dialog box.) Then print.

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• Arpeggios (vertical wavy lines) or glissandos (diagonal wavy lines) mispositioned.
  

  Find the score again, click Scorch's Print button, then on the Print dialog box change the Substitute Arpeggios, gliss., etc. option. (On Mac this is in the Sibelius area of the dialog box.) Then print.

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• Alternate pages are missing
  

  You set the score to print only odd/even-numbered pages. Find the score again, click Scorch's Print button, then on the Print dialog box choose the Normal and All options. (On Mac these are in the Sibelius area of the dialog box.) Then print.

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• Keyboard braces missing or wrong size
  

  Find the score again, click Scorch's Print button, then on the Print dialog box change the Substitute Braces option if there is one. (On Mac this is in the Sibelius area of the dialog box.) Then print.

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• No paper came out of the printer
  

  Check to make sure that your printer is switched on, contains paper and is plugged into your computer. If it is, it is probably not set up correctly. Please consult your computer's or printer's manual, or see "If there is still a problem" below.

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• My printer ran out of paper
  

  With most printers, don't turn off the printer - just feed in some more paper and it should continue printing.

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• If there is still a printing problem...
  

  If you have tried the above solutions to printing problems without success, check if you have the latest driver for your printer. You should be able to download the latest driver from the printer manufacturer's web site: Canon printers: http://www.canon.co.jp/download-e.html Epson printers: http://support.epson.com/filelibrary.html HP printers: http://www.hp.com/cposupport/eschome.html Others: use your web browser to search for the manufacturer. After downloading the driver, save it somewhere easy to find, such as on your desktop. Then install the new driver. To install the new driver on Windows, click the Start button at the bottom left of the screen, then Settings, then Printers. Then double-click Add Printer and follow the instructions. When asked for the manufacturer and model of your printer, if you have just obtained a new driver (e.g. by downloading it), click Have Disk... and find the new driver file you downloaded. When you've finished, find the score again, click Scorch's Print button and print it to see if it works. You may need to consult this web page again to adjust the way it prints.

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